Sunday, April 24, 2011

Rating ubiquity

Ratings have long been used in product and service reviews (Amazon, Yelp, etc.), and are now being extended to other areas such as real-time customer service (Tello). There are many other areas where ratings could be helpful.

For example, it would be useful to have an event rating system, the usual simple quantitative stars (1-5 or 1-10 rating) plus rich tag (both adjective + noun) descriptors for meetups, conferences, lectures, etc. Yelp’s ‘Review Highlights’ is a nice start at trying to summarize salient qualitative descriptors.

Rating systems could proliferate to other contexts too, with tag clouds being ascribed to individuals and organizations. This could be a step in filling in the missing pieces of job-seeking or online dating; helping to get an idea of what is it actually like to spend time with a person or organization.

blog comments powered by Disqus